Vintage and Classic Fountain Pens - Hepworth Dixon

Hepworth Dixon

Ordering, Delivery & Returns

Payment

ALL PRICES SHOWN ARE IN £ STERLING.

Order may be paid with your Credit or Debit card. We use Worldpay rapid and secure (SSL) processing.
 
You may also pay with your PayPal account.
 
UK customers may also make payment by Direct Bank Payment (BAC'S).
 
IMPORTANT FOR YOUR ONLINE SECURITY: The Hepworth Dixon website server uses the very latest security protocols necessary to ensure PCI (Payment Card Industry) Compliance.

Should you receive a message similar to "UNABLE TO CONNECT TO SERVER" when you attempt to checkout, it is more than likely that your computer browser is not up to date. You will need to upgrade your browser to the latest version. If you are unable to upgrade your browser, please order via telephone on 01449 770591.

WE POST WORLDWIDE, CHOOSE YOUR DESTINATION AND THE CORRECT POSTAGE RATE WILL BE ADDED TO YOUR ORDER.

Postage rates are determined by your location, total weight, packaged dimensions and value of your order. You can view the current shipping total at any time by viewing your basket.

Goods will normally be dispatched within 1-2 working days, with the exception of Sundays, Public and Bank Holidays when items will be posted on the next working day.

We post within the UK by Royal Mail 1st Class Signed For (Delivery timescale approximately 1-2 working days) and WORLDWIDE by Royal Mail International Signed For Air Mail. (Delivery timescale aprox 5-10 working days to reach the receiving country. Then dependant on the local postal service.)
 
Insurance Restrictions.
Value of items which can be posted using Royal Mail in the UK is limited to £500. Royal Mail International postage value is limited to £250. Should the value of your intended purchase exceed these values, we can arrange courier delivery to meet your specific requirements. Please e.mail or use the contact us form to arrange shipping before checking out.

Certain high value goods are listed with 'Free worldwide delivery on this item' alongside. For insurance purposes, these items are shipped using DHL courier destinations only. 

UK Customers are able to choose Special Delivery postage if required. This option is available for you to choose if required, before the check out page.

Delivery time will vary depending on final destination and service purchased.

International packages will be accompanied by the relevant contents and value declaration attached to the packet, buyers are responsible for all taxes and duties levied by the receiving country.

Please refer to our terms and conditions for full details.
 
 
Returns and Cancellations

You may cancel your order up to 30 days after delivery in accordance with the Distance Selling Regulations.

Where applicable we will give you a full refund of the purchase price, including any carriage charges that we charged you for the items that you return to us.
Once goods have been returned in the condition they were dispatched, the refund of your payment will be made within 48 hours to your chosen payment method. Goods that have been used or altered in any way are not subject to our returns policy.

You may either email or telephone us to let us know you wish to cancel.

You are responsible for the return postage costs. The return postage cost should be similar to that which was paid originally. International customers: Please note the cost of return may differ due to exchange rate fluctuations.

Items are to be returned to:
Hepworth Dixon
Ash Cottage
Stowmarket Road
Old Newton
Stowmarket
Suffolk
IP14 4EE
 

This does not affect your statutory rights.

Please refer to our terms and conditions for full details.

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