Terms & Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
1. About Us
This website www.hepworthdixon.com is owned and operated by Hepworth Dixon.
1. About Us
This website www.hepworthdixon.com is owned and operated by Hepworth Dixon.
Tel: 01449 770591 (From overseas 00 44 1449 770591) TEMPORARILY UNAVAILABLE
Mobile: 07860 581202 (From overseas 00 44 7860 581202)
ALL PHOTOS ON THIS SITE ARE THE PROPERTY OF HEPWORTH DIXON AND SUBJECT TO THAT COPYRIGHT.
NO PHOTO CAN BE DOWNLOADED OR USED WITHOUT PERMISSION.
ANY ATTEMPT TO DO SO WITHOUT PERMISSION WILL BE PURSUED, WITH LEGAL ACTION IF NECESSARY.
If you need to contact us please use the details above.
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are of the actual products that you will receive.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Postal charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order using Credit or Debit Cards via the Worldpay secure (SSL) gateway. We also accept payment if you have a PayPal account. We use Worldpay and PayPal to collect all transaction information, these are processed on a secure server. There are no additional charges made for using your Credit Card.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of dispatch.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched within 1-3 working days and any estimated dispatch date is a an estimate, which can change without notice.
4.2 We will endeavor to dispatch your order in one delivery, but Your order may arrive in more than one delivery if it falls outside of the Royal Mail delivery parameters.
4.3 We post within the UK by Royal Mail 1st Class Signed For and WORLDWIDE by Royal Mail International Signed For Air Mail.
International packages will be accompanied by the relevant contents declaration attached to the packet.
International customers are responsible for all taxes and duties levied by the receiving country.
4.4 We will post your items to the premises you specify on your order.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended, or elseware.
4.5 Disposal of packing materials is your responsibility.
4.6 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within 24 hours.
4.7 If the goods are lost or damaged in transit, please let us know promptly.
4.8 You should tell us about any special delivery requirements or conditions when you place your order.
4.9 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we canít be responsible where this causes a delay or failure in delivering your goods.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel:
- Any items which have been personalized or modified to your specification.
5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.3 If you wish to return any product, you must do so complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 You may properly examine the goods for 30 working days from date of purchase.
5.5 We will refund all monies paid to us by you including any postage / carriage within 48 hours, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may not cancel or return any items unless faulty.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed. You may cancel your order up to 30 days after the order date in accordance with the Distance Selling Regulations.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only. In this instance you will have the option of a refund.
8.1 The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8.2 We do not accept liability for any consequential loss of profit or indirect losses.
WEBSITE DISCLAIMER FOR www.hepworthdixon.com
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please
refer back to them in the future.
1.USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3.1We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4.LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5.EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6.LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.