A few of the many e.mailed and written comments forwarded by our customers. We always appreciate the feedback, as it enables Hepworth Dixon to improve our overall service.
I wish to let you know that I received today, safely and soundly, the beautiful Montblanc 234 1/2. Your photographs are wonderful, but there's nothing quite like seeing and holding the real article. I must admit that the temptation to actually use it now is great!
From the photos to the communication to the packaging, the experience is first-class all the way. This is my second pen purchase from Hepworth Dixon, and I hope that it won't be my last.
I wish you all the best, much continued success with your business, and for the opportunity to do business with you again in the near future.
New Hampshire USA
The pen has arrived this morning. Beautifully wrapped and presented and I am thrilled with it. Took a few moments for the ink to flow but now it flows well and the nib works beautifully in my hand. I am delighted. Another of your pens has found a good home. Thank you very much.
All good wishes
I would like to thank you for the wonderful fountain pen I received today. I am a keen fountain pen enthusiast with quite a sizeable collection of modern and vintage models and I was very interested in the differences between a nib from the early fifties versus my current M400 from the mid eighties. The nib on this 'new' pen is an absolute delight! I find it very enjoyable to write with, and ooh that flex!!
I am extremely satisfied with my purchase in both it's excellent condition and the way it writes, and I wanted to take the time to tell you.
Have a wonderful day.
My Montblanc Boheme pen arrived in perfect order and I could not be more pleased. Your attention to detail on the bill of sale was fantastic! A classy touch and most delicious receipt I think I have ever received.
Thanks for such a wonderful service.
Sincerely, M.C. - Washington, USA.
Just a quick scribble to say thank you again for your care and consideration in accommodating my particular requirements.
I appreciate the attitude and approach you take towards selecting, preparing, and presenting your products, and also equipping your customers with the knowledge required for ongoing satisfaction.
My sincerest regards,
Hope this finds you very well.
May I start by thanking you for the time and courtesy extended to me when we discussed buying the CS 76 Green Herringbone, and of course the sheer professionalism and respectable standard of handling my enquiry, from start to delivery.
I confirm receipt of the pen this morning Saturday 8/10/16, and it was indeed worthing waiting for.
I pay special thanks, not just for the superb quality of the PEN received and keeping me informed on despatch, but indeed the delightful and first class packaging, which added an extra level of pleasure in receiving the pen.
I attach a little letter/message hand written with the pen, and it is truly a lovely pen to write with. I hope we can meet at some stage, and in the meantime, I will visit your website regularly as I already have my eyes on some other pens.
Some weeks ago I was lucky enough to be given a rather special gift by my brother. It was his Montblanc Meisterstuck 146. It had lain unused for a few years and was in need of some work. Additionally, it had an oblique nib ground to suit a right-hander. As a left-hander, I found the pen very difficult to use. I sent it to Michael at Hepworth Dixon in the hope that he could regrind the nib to a more suitable profile. I also asked him to service the pen as the piston was binding.
I got the pen back yesterday and it is transformed. Not only does it look like new but the writing experience is superb. No more hard starts or skipping and a nib that writes with just a hint of feedback which is just how I like my pens to write. Michael also polished out the blemishes on the body that had accumulated over 20 or so years.
Michael was very professional and kept me well informed about progress with some excellent photographs of his work on my nib. He asked detailed questions about my writing style so he could grind the nib to suit me as closely as possible. I can say he succeeded admirably. And the price? Well, I'm not saying but given the results and the service I received it can only be described as excellent value. In this case, the labourer was truly worthy of his hire. Actually, make that craftsman.
I have no hesitation in recommending Hepworth Dixon for anyone who needs their treasured pen serviced, repaired or restored. In fact, I'm going to buy one off him one of these days.
I wanted to write a brief note with my new pen (!) to thank you very much for all your help in purchasing it.
You are hugely knowledgeable and went to great lengths to ensure that I was happy with my purchase, which I am.
The next step is to buy it a colourful case so that I can find in my handbag and hopefully not lose it.
I much appreciated your efficiency and patience and shall most certainly recommend you to my fountain pen loving colleagues.
Thank you again.
Just wanted to let you know that the Montblanc 252 pen has arrived safely and I am really pleased with it. It is absolutely pristine. You obviously take a great deal of pride and care in what you are doing.
It was brilliantly packaged and the information you provide on care is really helpful. I have just ordered the Diamine ink you recommend and can't wait to use the pen.
If you want to use my feedback I am happy for you to do so as I couldn't recommend you highly enough.
Thank you so much
I thought I would drop you a line following a beautiful experience I had on last Saturday.
I gave the gorgeous Mont Blanc Mozart Pen to my niece for her 18th Birthday present. To say that she was moved would be an understatement.
You had wrapped it so carefully too, and the seal on the envelope containing the pen's document was a brilliant touch.
Not only was it a stunning gift but the pen was in gorgeous condition. You are the first port of call for the next Mont Blanc I purchase.
The pen was a joy
to behold, and it was great meeting you too on the phone.
I look forward to chatting
with you and purchasing again from you soon.
The pen, as promised, arrived early this morning and it's very beautiful.
Thank you for fulfilling your promises. It's heartening to know that purchasing goods on the Internet
can can be a positive experience.
Thank you also for explaining the merits of different pens on the phone on Monday and for
safely packaging and ensuring that it was delivered on time!
I know that my son Nathan will be thrilled with it when I give it to him next week on his visit from China.
I wanted to say a big thank you for sending my Pelikan 140 fountain pen - I love it and it truly lives up to the photos posted on your website.
I also wanted to express my appreciation of our telephone conversation with the advice you gave me about the purchase, and especially the reassuring 'old fashioned' lovely way my pen arrived, securely wrapped, with the receipt wax sealed - very British !!
Your attention to detail is most reassuring.
Many thanks for the most excellent service.
I just wanted to thank you very much for the pens which arrived this morning. They have both
been inked ready to use and both write beautifully.
Thank you also for the information you sent and for the bottle of ink! You mentioned that you would put in a sample but the inclusion of a bottle of the recommend ink was a fantastic surprise and I am most grateful.
Thank you once again and have a great weekend.
I am, of course, writing this with the splendid Montblanc Meisterstuck 149 fountain pen so beautifully and expertly restored by you.
It means a great deal to me to see the Montblanc once more as it was when my grandfather used it on a daily basis.
I have assembled a file from your on-going notes on the processes you have undertaken to restore it to this first-rate condition. I am sure your reputation as a restorer needs no confirmation but I should be delighted to voice my appreciation all you have done in bringing this wonderful implement back to life.
My thanks again - any words seem inadequate for the appreciation I have for your skill, thoughtfulness and personal approach.
I am very much in your debt.
All best wishes.
I received yesterday my Pelikan 400 NN and I just want to thank you, I love it and I wanted to let you
know I appreciate very much what you did, from the concern in wrapping the package to the adjusting of the pen.
I almost cant believe it is form the 50's !
Cant wait for my next order
All the best to you and thank you once again
Just a courtesy email to let you know the fountain pen arrived safely yesterday morning.
The whole experience dealing with you has been brilliant. The packaging was immaculately presented with such care and as soon as I set eyes on the fountain pen it exceeded my expectations. It partners my No.34 pencil, which itself is in near mint condition, so well that they are for all intents and purposes a matching set. Just what I wanted.
The pen has been inked which I know is not every collectors/enthusiasts way, and probably frowned upon by some, but the enjoyment for me is both admiring their beauty and in actually using them. This one writes beautifully and suits my somewhat italicised handwriting a treat.
Thank you very much indeed for making this whole transaction so memorable for me.
I recently purchased a Mont blanc pen from you. Although the package was delivered two days ago, I only opened the box today. It was in an excellent condition and the way it was cleaned and packed told me a lot about the quality of your expertise and service. I very much admire your skills and dedication, thank you so much for such an excellent pen. I hope I had come to you straight away without having wasted my time and money on other fountain pen restorers.
Just to let you know that the Blue Herringbone 58 has arrived safe and sound. Thank you. The packaging was intact and well sealed as was the name and address label. Inside the invoice etc. was professionally done, with the added bonus of your data sheets re. inks etc. Then the
pen;- again boxed and protected.
CONCLUSION!!!!!!! You, Sir, are a true professional and a credit to vintage pen collectors. Oh! and by the way, I think the pen is a cracker. Thank you so much you have mad me "one
happy bunnie" or as my two sons keep saying "old boiler" is a more apt phrase.
Once again many thanks and my best wishes,
I had a day off work today Royal Mail did not disappoint as Dene Cottage is deep in the Northumbrian countryside and other delivery carriers seem to find it impossible to find. Your parcel was met with a lot of notice as our grandchildren flocked to greet the postman. My husband eagerly opened the parcel to find all the contents required to make a very special gift for our son. we have decided to present our son with the box delivered by the postman so he can enjoy discovering what
is in side intact as we received.
Thank you so much,
us an ink pen is a joy to use and a privilege to own.
I have received today (28th) purchase order 204650. The pen, a Conway Stewart 58 in "Cracked Ice" is superb. Your website is easily the best, great photography, also, I commend your high standard of presentation and packaging. I expect to be ordering again in the near future.
Just emailing you to let you know the pen arrived safely here in New Zealand this morning. Thank you very much for your service, the pen is wonderful! I will definitely be recommending your site to my friends and will be purchasing from you again.
All the best,
Today I received the package. I was curious and opened it immediately. It was very well packed and I was very surprised, it almost looks like new! This customer is very satisfied.
Let me say how impressed I am with your inventory of Montblanc fountain pens. As an enthusiast, I can tell you put much care into restoring your pens. I am always looking for a smooth-writing medium or broad nib.
Just a short note to say that I have received the MB 244. Thank you. It is an excellent restoration and I am pleased to have another of your pens in my collection.
I must say that the Montblanc Meisterstuck 14 has become my ‘new’ favourite fountain pen! The way it feels in my hand and glides across the paper is . . . well, I can’t even describe it. Thank you for recommending this fine piece of craftsmanship. The flexibility of the nib
perfect, as if it had been designed just for me. It even bypasses my 1948 Parker 51 (broad), which is very tough to do. Thank you, again, and I will continue to monitor your website for future treasures.
I collected the Mont Blanc 146 from the Royal Mail sorting office this morning. I would like to thank you for your outstanding packaging and truly courteous service. The pen is beautiful and the writing experience is sublime. I have used fountain pens for calligraphy for over twenty years and have several other Mont Blanc fountain pens. This particular 146 has obviously been ‘nibmeistered’ as the nib writes with stub like qualities. Beautiful! I am truly overwhelmed with this pen and look forward to doing more business with you.
Many thanks once again.
I would like to let you know that I have received my pen safely. I have to say it's the best packaging I have seen from any retailer! I really appreciate the effort you've put into packing the pen so safely & beautifully! Also, the pen is gorgeous (just like the photos you put on the website) & it writes very well. I will definitely buy from you again soon!
Received today (4th) two beautiful Conway Stewart pens. I am new to collecting vintage fountain pens.It seems that you have set the bar high for quality, I would expect to be disappointed if I bought elsewhere!
Thank you for your nib information. It is so good for me. And I became more and more like this my 100N. I am glad to have met a very good shop and you.
Regards, have a nice week.
Kenichi Takayama, from Japan.